WHSmith Online Bookstore, UK:

WHSmith Books • WHSmith Music • WHSmith DVD & Video • WHSmith Games • WHSmith Stationery • WHSmith Magazines • WHSmith Special OffersHelp Pages - Contact List We hope that you find your time spent online with WHSmith informative and enjoyable, whatever you're looking for. If you have any problems or comments, we’d like to hear them! We're here to help! E-mail messages are personally read and replied to by our customer service staff - you can be sure that somebody will be working to solve your problem or take note of your comments. After mailing customer service you will normally receive an automatic "acknowledgement of receipt" mail, followed by a personal reply. Contents Customer service Support for Internet access and e-mail Partnership queries Press Office Send us your feedback Support for our stores Clubcard Helpline Quick Help Order Queries: How do I place an order? How do I check my orders? How do I cancel an order? Returns Purchasing Queries: The Checkout process How do I change my details? What's my password? Miscellaneous: Payment Options Help Pages Index Customer Service For all queries related to online shopping, please fill in the form below. Please do not use this form for queries regarding WHSmithnet, our stores, or Clubcard - contact details are supplied further down this page. We aim to respond to all messages as quickly as possible. At busy times this may take up to 48 hours. If your query is urgent, we recommend you call our customer services team on 01865 771772 (lines are open 9am-6pm, Mon-Sun). Your Name: Your E-Mail: NB: Please type this carefully. We will not be able to respond to your query if you enter an incorrect e-mail address. Your Order Ref: If applicable Query Type: Order Queries Checkout Queries Payment Queries Returns Cancellations Products on our site WHSmithnet service Technical Problems WHSmith stores Complaints Other Select type of query or message from this list. Message: If you have difficulties using this form, you can also e-mail us at support@whsmithonline.co.uk . Support for Internet access and e-mail If you are using WHSmithnet as your Internet Service Provider, a Technical helpdesk is available 24 hours a day, 7 days a week. The Technical helpdesk provides support in respect of network access, installation and registration of WHSmithnet Internet Connection, dial-up connection, browsing, personal webspace, service misuse and e-mail services. You can contact the Technical helpdesk by e-mail on internethelp@whsmith.net or by calling 0900 2909 307. Calls cost 50p per minute (incl. VAT). For general Customer Service or Billing enquiries, please email ispbilling@whsmith.net or phone 0870 010 9098 (calls charged at national rate). Support for our stores If you have any questions or problems relating to "bricks & mortar" WHSmith stores, as opposed to WHSmith on the Internet, including queries about WHSmith Group, its stores, and products and offers within these stores, please contact our Customer Service Centre: Phone: 0870 444 6 444 - Mon-Fri 9.00am to 6pm, Sat 9.00am to 5.30pm Post: WHSmith Retail Ltd., Freepost (sce4410), Swindon, Wilts, SN3 3XS, UK. E-mail: customer.relations@whsmith.co.uk If you have a WHSmith Clubcard, please quote your number on your correspondence. Please note that this department is unable to deal with ANY technical, Internet, or online shopping issues - callers on such issues will simply be informed of the appropriate contacts above! Clubcard Helpline If you have any questions or problems relating to WHSmith Clubcard, please contact the Clubcard Helpline: Phone: 0870 444 6 444 - Mon-Fri 9.00am to 6pm, Sat 9.00am to 5.30pm E-Mail: clubcard@whsmith.co.uk Partnership queries If you are interested in becoming one of our content partners, providing WHSmith and its visitors with essential information or engrossing features, or if you would like to set up a WHSmith shop on your own Web site, please e-mail: partnership@whsmithonline.co.uk WHSmith Press Office Please contact Sarah Hodson [ shodson@gciuk.com ] or Helen Mitchem [ hmitchem@gciuk.com ] Tel: +44 0207 072 4242 For online information about WHSmith PLC please go to http://www.whsmithplc.com Send us your feedback We’d like to know what you think of our site, and hear any suggestions you have for improvements and new additions! Please use our online Suggestion Box © 2003 WHSmith and its suppliers. All rights reserved. Disclaimer WHSmith.co.uk Welcome Books Music DVD & Video Games Adventures Stationery Magazines WHSmithnet In Welcome: Special Offers Coming Soon Double Clubcard Points Quick Search Saturday March 1, 2003 Title Author/artist Product type: All Products Books Music DVD & Video Games Stationery Magazines Advanced Search Page My WHS Shopping Basket Checkout Your Orders Your Details Site Map Need Help? Contact Us Our Other Sites Education Zone Internet Bookshop WH Smith PLC WHSmith France Graduate Training More Features Our Stores Become a Partner Suggestion Box Competitions Crosswords Press Releases