Debenhams Online Department Store, UK

› Debenhams Furniture › Debenhams Clothing and Jewellery › Debenhams Fitness Equipment › Debenhams Wedding Store › Debenhams Garden Store › Debenhams Gifts and Flowers › Debenhams Catalogue › Debenhams Toys and Games › Debenhams Sports and Leisure › Debenhams Store Finder Debenhams - Britain's Favourite Department Store welcome customer services job opportunities about us our stores account card All Departments womens Mens kids Homeware Mother's Day Flowers Catalogue Health & Beauty Experiences fitness Information 0 items WOMENS MENS KIDS HOMEWARE MOTHER'S DAY WEDDINGS FLOWERS CATALOGUE HEALTH & BEAUTY EXPERIENCES FITNESS customer services > how to use this website > frequently asked questions Your most likely website questions answered general introduction frequently asked questions wedding service flower service gifts, fashion, home, catalogue and experiences gift vouchers health & beauty personalised wedding stationery How do I find a particular product? At the top right hand side of every screen, type in a keyword relevant to the product or service you require, select a department and click on Search. You will automatically be shown the search results with text links that take you to the relevant products. How do I find my way around the website? Debenhams website is designed to be as user-friendly as possible. Simply click on any of the options at the top of every screen (for example, Womens, Mens, Customer Services, About Us). Alternatively, click on text links (underlined text) or pictures which will take you to an area of the website relevant to that word or image. You'll always know where you are on the website by the 'breadcrumbs' - located just beneath the black bar on the top left hand side of every screen. This trail of words shows your route taken and can be clicked on to return to a previous screen, thus retracing your steps. To return to the Welcome screen at any time, just click on the Debenhams logo at the top left or Welcome at the top right of every screen. How do I obtain customer service or delivery information? Just click on Customer Service at the top centre of every screen and select the relevant subject such as 'Returns and Refunds' or 'Delivery of Your Order' from the options listed. Alternatively, click on the relevant link running across the bottom right hand side of every screen for a summary of specific topics. Who do I contact if I have a query whilst visiting www.debenhams.com? Click on Customer Services in the top navigational area of every screen, select Contact Debenhams from the options listed and choose to contact us by email, post or telephone. How do I order from the Debenhams Direct catalogue? There are two options: 1) If you know the catalogue item number of the product you wish to order you can make a Catalogue Express Purchase. To do so, simply click on the word Catalogue at the top of every screen, enter the item number and click on Continue. You will then be guided through the simple shopping process and invited either to enter another catalogue item number or proceed to the Shopping Basket to pay. 2) Alternatively, you can visit the Womens, Mens, Kids and Home areas of our website where most of the items featured in the latest Debenhams Direct catalogue are available to browse and buy online. How do I buy an item online? From the screen featuring the relevant item description, specify your order by selecting from the options listed for example, size and colour. Click on Add to Basket and review the details for the item requested. You will then be invited either to continue shopping or proceed to the Shopping Basket to pay. The same simple process applies to all purchases. How do I pay for an item online? When you are ready to pay for your shopping, click on the Shopping Basket button in the top right hand corner of the screen. This takes you to your Shopping Basket showing full details of all items selected which you will be asked to confirm by clicking on Checkout. You will then be guided through a simple three-step process providing us with details such as your name, delivery address and method of payment. Once this information has been confirmed the process is complete and we will acknowledge your order by email. COPYRIGHT© DEBENHAMS RETAIL PLC 2001, all rights reserved. Legal Disclaimer SITE HELP SECURITY DELIVERY PRIVACY RETURNS . Online shopping at Debenhams UK is affordable, easy and 100% secure.