Debenhams Online Department Store, UK

› Debenhams Furniture › Debenhams Clothing and Jewellery › Debenhams Fitness Equipment › Debenhams Wedding Store › Debenhams Garden Store › Debenhams Gifts and Flowers › Debenhams Catalogue › Debenhams Toys and Games › Debenhams Sports and Leisure › Debenhams Store Finder Debenhams - Britain's Favourite Department Store welcome customer services job opportunities about us our stores account card All Departments womens Mens kids Homeware Mother's Day Flowers Catalogue Health & Beauty Experiences fitness Information 0 items WOMENS MENS KIDS HOMEWARE MOTHER'S DAY WEDDINGS FLOWERS CATALOGUE HEALTH & BEAUTY EXPERIENCES FITNESS customer services > how to use this website > general introduction The basics explained general introduction frequently asked questions wedding service flower service gifts, fashion, home, catalogue and experiences gift vouchers health & beauty personalised wedding stationery Debenhams website is designed to be as user-friendly as possible. Here's how to find your way around easily and efficiently. The site is designed for an 800 x 600 monitor display, set to medium text on your browser, and small font in your Windows settings. The table below summarises the user requirements for browsing and purchasing from www.debenhams.com. Hardware requirements Software requirements Internet Explorer requirements Netscape requirements PC Pentium 200Mhz or faster with 32Mb RAM Windows 2000 IE 5.5 NS 6.1 Window NT IE 4.0 NS 6.1 Windows 98 IE 5.0 NS 4.76 Windows 95 IE 5.0 NS4.75 Apple Macintosh Power PC G3 333Mhz with 64Mb RAM or 150Mb Virtual Memory Mac OS 8.6 IE 5.0 NS 6.1 Cookies To ensure that items are placed into your Shopping Basket and orders are processed correctly, you will need to have your cookies enabled. This will also allow you to register your details with our site. Cookies are small pieces of information that are stored by your browser on your computer hard drive. We also use cookies for the following reasons: To identify you as you travel around our site. To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. No recognisable personal information is stored in the cookie that can link it back to an individual. Top navigational area Using the top section of the screen you can access all the key areas of the website. These links show on every screen within the website and take you either to services and information or shopping areas. Services and information The uppermost line of text at the top right hand side of each screen, these links take you to: Welcome - Returns you to our Welcome screen from any location. Customer Services - Information, terms and conditions and contact details. Catalogue - Debenhams Direct online catalogue services. About Us - Debenhams business information including financial results. Our Stores - News about our stores and Store Locator. Account Card - Account Card holder services and application. Shopping areas Displayed in the black bar running across the top of every screen, these links take you to: Womens - Fashion and accessories to browse and buy online. Mens - Fashion and accessories to browse and buy online. Kids - Fashion for ages 0-14 to browse and buy online. Homeware - Furnishings and home accessories to browse and buy online. Weddings - Debenhams online Wedding Services including wedding list registration and shopping from a wedding list. Flowers - Fresh flowers to order online for direct delivery. Catalogue - Debenhams Direct online catalogue services. Health and Beauty - Beauty, fragrance and skincare to browse and buy online. Experiences - The ultimate experience gifts to browse and buy online. Additional links will be added to access special seasonal shopping areas such as Sale or Christmas. Top right hand side of every screen These buttons access: My Details - To register, log-in and view or amend personal details. Shopping Basket - View your shopping basket and proceed to payment. Search - To search for products or information. In this area of every screen you can also check the number of items in your Shopping Basket and their total cost. Keywords at the bottom of the screen Running across the bottom right hand side of every screen, these underlined keywords prompt pop-up information screens summarising: Site Help - How to use this site. Security - How we protect the information you provide us. Delivery - Full delivery information including times and charges. Privacy - How we respect your privacy. Returns - How to return an item for a refund. Legal Disclaimer. You may view customer service related information without leaving your current screen. Pictures Most of the pictures on this website are clickable. Pictures which are clickable will show a small informational text box when you pass your computer mouse over them. Clicking on the image will take you through to another screen, usually to view the product and its details or a selection of products. Navigating around the website Left hand menu - Once you are in a shopping area for example, Women, finding your way around is easy. Simply select a product category from the menu on the left hand side of the screen for example, Fashion, and keep selecting from the changing menu options until you find the exact product type you are looking for example, Skirts. Breadcrumbs - So called because they leave a trail of the route you have taken to your current screen, these are the words located just beneath the black bar on the top left hand side of every screen. Besides indicating exactly where you are on the website, these words can be clicked to return to a previous screen thus retracing your path. Back button - On the tool bar within your browser you can click on the Back button to return to a previous screen. Back and Next arrows - In shopping areas where more choice is available, clicking on these will take you back to the previous screen or forward to the next screen. Debenhams logo - You can always return to the Welcome screen by clicking on the Debenhams logo on the top left-hand side of every screen. Hyperlinks - Underlined words are known as hyperlinks. Clicking on these will take you to another area relevant to the word underlined. Error messages Error messages are shown on the site in red. These appear when incorrect data has been input or data is missing. Please follow the instruction on the error message to correct. If the error message details that there is an error in one of the data input boxes this will be indicated by a red exclamation next to the specific box. COPYRIGHT© DEBENHAMS RETAIL PLC 2001, all rights reserved. Legal Disclaimer SITE HELP SECURITY DELIVERY PRIVACY RETURNS . Online shopping at Debenhams UK is affordable, easy and 100% secure.